Privacy Policy

Last Update: May 2018

The protection of your privacy is very important to us. We appreciate your confidence in using our services. For this reason we protect and keep safe the personal information you provide us.

In this document, we explain clearly how we use and process your personal information. If you have any questions about your personal data, you can always contact us at any time via datenschutz@michelbergerhotel.com.

1. Name and address of the controller

Responsible for the General Data Protection Regulation and any other data protection law within the Member States of the European Union is:

Monaco & Friends GmbH & Co. KG

Tom Michelberger, Nadine Michelberger
Warschauerstrasse 39/40
10243 Berlin
Telephone: +49 302977859-0
E-Mail: tom@michelbergerhotel.com

2. Name and address of the data protection officer

The data protection officer can be reached via the e-mail:


Any involved person can contact our data protection officer at any time with any questions or suggestions regarding data protection.

3. You have the following rights according to the General Data Protection Regulation (DSGVO):

Right to information: You may request confirmation in accordance with Article 15 of the GDPR if your data will be processed. If this is the case, you have a right to information about the processed information.

Right to revoke consent: If the processing of your personal data takes place on the basis of your consent, you have the right to revoke this consent at any time in accordance with Article 7 of the GDPR.

Right to objection: If the processing of your personal data is necessary to safeguard the legitimate interests of our company, you can object to the processing at any time in accordance with Article 21 of the GDPR.

Right to cancellation: If you have revoked your consent, objected to the processing of your personal data (and there are no legitimate reasons for processing), your personal data is no longer necessary for the purposes of processing, there is a corresponding legal obligation or your personal data has been processed unlawfully, you have the right to demand the deletion of your personal data in accordance with Article 17 of the GDPR.

Right to rectification: If your personal data has been processed incorrectly, you have the right, under Article 16 of the GDPR, to demand the correction of this data without delay.

Right to restriction of processing: Under the conditions of Article 18 of the GDPR, you have the right to demand the restriction of the processing of your personal data.

Right to data portability: In accordance with Article 20 of the GDPR, you are entitled to receive a copy of personal data provided by you in a structured, common and machine-readable format.

Right to complain: According to Article 13 of the GDPR, you have the right of appeal to the competent supervisory authority.

4. Use of your data

Collection and processing of personal data

In order to process a booking, we must ask for your name, your email address, your residential address, and your credit card number together with the expiration date. If you send us your data in an e-mail or subscribe to the newsletter, it is stored by us. In addition, we use your e-mail address only for the purpose of direct advertising for similar offers, unless you have already objected to it previously. You may object to this email advertising at any time. For this you use the "Unsubscribe" button in the newsletter or send an e-mail to datenschutz@michelbergerhotel.com.
Otherwise, your personal data will be processed and used exclusively in accordance with German data protection law. This also applies to e-mail and telephone inquiries.

Use and disclosure of personal information

Monaco & Freunde GmbH & Co. KG uses your personal data exclusively for technical administration of the website and for communicating with you. Your personal data will neither be passed on to third parties nor otherwise used by Monaco & Freunde GmbH & Co. KG. Employees of Monaco & Freunde GmbH & Co. KG are required to maintain strict confidentiality.

Duration of storage of personal data, or the criteria for determining the duration

Personal data which is processed by us as part of a general contact request by e-mail or contact form, is stored only as long as necessary for the respective correspondence.

Personal data requested for a room booking with us, is stored only as long as this is necessary for the contract and any subsequent contract-related correspondence, or in case of commercial and / or tax-relevant documents containing personal data, as long as the legal terms of Commercial and Tax regulation code requires as preservation of these documents.

5. Cookies

We use cookies for optimizing our website and your online experience. “Permanent cookies” recognize that your PC has had a connection to a web site, while "session cookies" store recently viewed sites. "Session cookies" are deleted after the end of the session. Through the use of cookies in the form chosen by us, you will not be negatively impacted in any form. You can manage accordingly your cookies settings in your browser, generally accepting or excluding them.

Cookies are used for the anonymous evaluation of the use of our website and are valid for a maximum of 24 months. These cookies prevent the page from having to be completely reloaded each time. It is technically impossible for us to merge this data with any personal data (contact requests, newsletter orders, etc).

Instructions for deleting cookies in the most popular browsers can be found here:

Microsoft Internet Explorer: Instructions
Mozilla Firefox: Instructions
Google Chrome: Instructions
Apple Safari: Instructions
Opera: Instructions

6. Newsletter data

If you would like to receive our newsletter, we need an e-mail address from you and information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. Further data is not collected. We use this data exclusively for the delivery of the requested information and do not pass it on to third parties. You can update or revoke your consent at any time. For this you use the "Unsubscribe" button in the newsletter or send an e-mail to datenschutz@michelbergerhotel.com.

7. Video surveillance

Our house is video-monitored. This is in place for documentation and prevention of criminal acts (such as theft, vandalism, sabotage). Monitored areas are tunnels, entrance to our parking area and public areas of the hotel. The legal basis is a justified interest by Monaco & Freunde GmbH & Co KG. The stored data is automatically overwritten after 72 hours.

8. Online Photographs

Sometimes we take photographs during our own internal events. These photographs might be used on our social media channels. You can request the removal of an image at any time by writing to datenschutz@michelbergerhotel.com.

9. Privacy Policy for the use of Google Analytics

This website uses functions of the web analytics service Google Analytics. The provider is Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA.

Google Analytics uses so-called "cookies". These are text files that are stored on your computer and allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

IP anonymization

We have activated the function IP anonymization on this website. This will result in your IP address being shortened by Google within member states of the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on the website activities and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics within the framework of Google Analytics will not be merged with other data provided by Google.

Browser plugin

You can prevent the storage of cookies by setting your browser software accordingly; however, we point out that in this case you may not be able to use all functions of this website in full. In addition, you can prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available under the following link:


Opposition to data collection

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set which prevents the collection of your data on future visits to this website.

If you change your mind and want to reactivate Google Analytics, you can go to the following link: http://michelbergerhotel.com/privacy/google-analytics-opt-in.php

For more information on how to handle user data on Google Analytics, please see the Google Privacy Policy:


Order processing

We have entered into a contract data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Demographics in Google Analytics

This website uses the demographics feature of Google Analytics. As a result, reports can be produced that contain statements on the age, gender and interests of the site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This data can not be assigned to a specific person. You can disable this feature at any time through the ad settings in your Google Account, or generally prohibit the collection of your data by Google Analytics as outlined in the section "Opposition to Data Collection".

Source: eRecht24

10. Privacy Policy for the use of Mailchimp

As an additional service we offer you our newsletter. We use the list provider MailChimp to send our newsletter. MailChimp refers to The Rocket Science Group, LLC, 512 Means Street, Suite 404, Atlanta, GA 30318 ("Rocket"). Rocket has signed the so-called "Safe Harbor Agreement" on July 22, 2008, which is a privacy agreement between the European Union and the United States.

The data stored during registration will be transmitted to Rocket and stored by Rocket. The data entered during registration will not be transmitted to other third parties. After registering, MailChimp will send you an e-mail to confirm your registration. Furthermore, MailChimp offers various analysis options on how the email has been opened and used. For example how many users forwarded an e-mail, whether e-mails were ignored, and whether users opted out of the list after receiving an e-mail. However, these insights are only group-related and are not used by us for individual evaluation. MailChimp also uses the Google Analytics analytics tool from Google, Inc and may include it in the newsletters. Further details on Google Analytics can be found in this privacy policy under "Google Analytics".

More information about privacy at MailChimp can be found at:


11. Privacy Policy for the use of our booking engine

If you reserve a room through our website, you will use the Sabre Hospitality booking engine (3150 Saber Drive, Southlake, Texas 76092 Attn: Privacy Office).

Here is their privacy policy:


The services of Sabre Hospitality are provided and operated to us by Navarino Services Ltd. (Navarino House, Network Point, Range Road, Witney, Oxfordshire, OX29 0YN, United Kingdom)

Here is their privacy policy:


12. Privacy Policy for the management of our in-house guests, rooms and reservations

All our rooms, event rooms and reservations are managed with a Property Management System and Hotel Software. (Protel hotelsoftware GmbH / Europaplatz 8, 44269 Dortmund, Germany)

Here is their privacy policy: http://www.protel.net/de/impressum/

  1. Privacy Policy for handling email requests via ZenDesk

Email requests are processed with ZenDesk.

Here you can reach their privacy policy:

14. Privacy Policy for the use of OpenTable

If you use our website to make a reservation for the Michelberger Restaurant, you will use the booking engine of OpenTable (San Francisco Headquarters, 1 Montgomery Street, Suite 700, San Francisco, CA 94104)

Here you can reach their privacy policy: https://www.opentable.com/legal/privacy-policy

15. Data protection in job applications and in the application process

The controller collects and processes personal data of applicants for the purpose of processing the application process. The processing can also be done electronically. This is particularly the case if an applicant submits corresponding application documents to the controller by electronic means, for example by e-mail or via a web form available on the website. If the controller concludes a contract of employment with an applicant, the data transmitted will be stored for the purposes of the employment relationship in accordance with the law. If no employment contract is concluded with the candidate by the controller, the application documents will be automatically deleted three months after rejection notification, unless deletion precludes other legitimate interests of the controller. Other legitimate interest in this sense, for example, can be proof in a procedure under General Equal Treatment Act (AGG).

We use the applicant management tool - personio. The link to the privacy policy can be found in the respective job posts.

16. Protection of minors

Persons under the age of 16 may not submit any personal data without the consent of their legal guardians. Personal information may only be provided to persons under the age of 16 if it has the express consent of the legal guardian. This data is processed according to this privacy policy.

17. Update of this Privacy Policy

If necessary, we can make changes to this privacy policy. Information on when this privacy policy was last revised can be found at the top of this page under "Last Update". Any changes will take effect with the publication of the revised Privacy Policy via the Online Services. By continuing to use the Services after these changes, you agree to the updated Privacy Policy.

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